Frequently Asked Questions

Welcome to our FAQ Page

Returns

Unwanted or unsuitable goods

We have a 14-day return policy on unwanted items, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@thatgiftboxcompany.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged Goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. For example, damaged packaging (giftbox), single or multiple products. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products, i.e., face masks, body lotion, face spray). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Shipping

We deliver right across the island of Ireland. If you are interested in sending a giftbox internationally, please reach out to us at info@thatgiftboxcompany.com.

At the moment, we have three shipping options

.We are a new company so please keep an eye on our shipping policies as they may change over the coming weeks & months.

Free shipping: This is for all orders over 50 euro! So get shoppin' & fill those baskets!

Standard - I'm flexible with my delivery date - 7 euro.
We still aim to send your giftbox on your preferred delivery date.
However, it may arrive a day early or a day late.
Perfect for those who aren't too fussed or bound to a certain timeframe!

Express - on my date of preference - 11 euro.
The best option for those who need their giftbox asap or on a certain delivery
date.

We ask our customers to try to organise their giftbox well in advance where possible as due to recent Covid-19 restrictions, many courier companies are under considerable pressure - thank you!




Uncategorized

Welcome to that giftbox company! You know the one...

We're here to help you build the perfect giftbox that is completely unique and tailored to your recipient.

To get started, simply select your giftbox design (choose from 3 colours), fill your box with your favourite products & finally select your card.

You can find each of these steps available on the top tabs in the header.

Finally, head to checkout where you can select your preferred delivery date and input your card message. Proceed to payment and that's it! We take it from there.

P.S. Make sure you have fun along the way! 

As many as you like! All of our products have been sourced with our giftbox size in mind. This means you should fit a whole lot in there! However, if you do exceed the limit and we have problems fitting it all in, we will contact you to make sure you're happy for us to send a second box, make things extra special for your recipient! 

We are proud to be based in Dublin, Ireland ! ☘︎ ☘︎ ☘︎ 

To contact us simply click on the bottom right mail icon on our home page and fill our our contact form! You can also reach us directly at info@thatgiftboxcompany.com

It is so wonderful to hear you are interested in becoming a supplier of that giftbox company. We'd love to hear from you!

Please send an email to info@thatgiftboxcompany.com along with the following details:

- Company website links + social media profiles 

- Suggested products you think would suit our site

- Pricing & Moqs

We are most interested in hearing from local companies across Ireland and the UK, especially ones who hold our values in keeping things sustainable where possible.